Software Support (including Remote Software Support)
Hands-on and Phone Software Support Robert can provide various software "support" and assistance for BullCharts software users, plus some other software packages. What does "support" mean? We can answer your software questions. We can provide an overview of what it can do. We can demonstrate how it works. We can show you "how to" do those tricky things that might be puzzling you. And, we can do this "remotely" (see information at right). What software programs are covered? BullCharts - share price charting software. LibreOffice - word processor, spreadsheet, presentation software - much like Microsoft OpenOffice but developed by the Document Foundation Open Source community and is free to download and use. How does it work? Robert can provide on-site and hands-on tuition, support and demonstration of the software. This can be done in Melbourne. If you are located elsewhere, then the Remote Support option is viable (see the notes at right). How much does it cost? On-site hands-on support is $80 per hour (inc GST). Remote Support? - see details at right.		REMOTE Software Support Robert can provide software support and assistance for BullCharts software, plus some other packages, remotely. How does it work?   For our occasional use to help support the share market investing/trading community, we would prefer to use TeamViewer (a very good commercial product in use around the world). You could download TeamViewer from this web page, then save it to your Windows Desktop and then run it. Then exchange the "ID" and password by phone with Robert, and away we go. If you want to use Team Viewer with a support friend (for a non-commercial use), then this information document explains how to do it. What can we do with TeamViewer:: We can temporarily take-over control of your computer (after you click on the button to authorise the connection).  We can move your mouse cursor. We can operate your software remotely to show you how it works. Is this secure? The remote-control process does need you to click on a button to allow the remote-control to take place.  And you can terminate it at any time during the session. How much does it cost? $80 per hour, charged in 15 minute blocks - ie. $20 for 15 minutes. Minimum charge? - just $20 for the first 15 minutes.
How to get started: Contact Robert by phone (mobile 0438-355-910 in Australia) or email to discuss the requirements, and to confirm that it is do-able.  Arrange a day and time for the hands-on or remote support session. For remote support details, see the information at right.		Steps to follow for Remote Support: Contact Robert (see "How to get started" information at left). Robert will send you some instructions on how the session will work and what you will need to do. Go to Robert's external OnLine Shop here to pre-pay for the first 10-minute block of time. If you want more information about Robert's external secure OnLine Shop, and the refund policy, etc., see this web page.

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Last revised: 23 October, 2018